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F.A.Qs

 Frequently Asked Questions

What is the estimated shipping time frame?

All products are made to order and ship within 3-5 business days of order receipt. (ex. I placed my order on June 23. My order will ship on June 26 – 28, does not include weekends)

 

Are the natural body care products vegan friendly?

All of our products are vegan friendly except our Lemon Lip Balm,  Lavender Healing Balm, and Yoni Fresh V-Rescue Balm.

 

What is the average shelf life of the natural body care products?

Our products are formulated to last up to 6 months from production date.

 

Are the natural body care products available in stores?

Not at the moment. Join our email list to stay in the loop of new stockists!

 

How do I book a nutrition or wellness service?

Select the service offering of your choosing. Before adding the service to your cart, you'll be able to choose a time and date suitable for your schedule. 

 

Are meal plans customizable?

Yes, meal plans are 100% customizable for your health goals.

 

I live in Baltimore, Maryland (our location), do you host in-person wellness sessions?

Nutrition and Wellness sessions are conducted via Zoom, Skype, in-person, or via telephone.

 

I was late for my wellness appointment, is there a late fee?

There is a 15 minute grace period for all wellness appointments. Clients who are over 15 minutes late are subject to a $25 fee per our Wellness Consultant Agreement. 

 

What is the shelf life for Elderberry Syrup?

Our Elderberry Syrup is made to order and must be refrigerated upon receipt. Elderberry Syrup should be used within 60 days (2 months) of receipt. Discard after Use By date.

 

What is the shelf life for Blazing Cider Tonic?

Our Blazing Cider Tonic has a shelf life of 1 year. Blazing Cider Tonic should be stored in your refrigerator.

 

I recently purchased a product utilizing a coupon, I was emailed another coupon code as part of a promotion, can I utilize both coupons?

Unfortunately, you are only able to utilize one coupon at a time. Coupons cannot be combined. 

 

I recently purchased a product that wasn't on sale. The product is now on sale. Can I change my order to the sale price?

Orders received before a sale promotion are subject to the price at the time of purchase. 

 I want to cancel my order. How do I proceed?

To cancel your order, please email customerservice@thedivinewell.com with your order number as the subject within 24 hours of purchase. After 24 hours all sales are final. Please note, once an order ships, an order cannot be canceled. 

For all other questions, comments, or concerns, email here.